Last Updated: July 1, 2025
At TopUpSphere (https://topupsphere.com/), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Billing information (when applicable)
- Country or region
b. Transaction Data
- Airtime top-up history
- Payment method (we do not store full card details)
- Amount and recipient details
c. Technical Data
- IP address
- Browser type and version
- Device and operating system
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process airtime top-up requests and payments
- Send confirmations and transaction alerts
- Provide customer support
- Improve our services and website functionality
- Send promotional updates (only with your consent)
- Comply with legal obligations
3. Cookies and Tracking
We use cookies to:
- Enhance user experience
- Analyze website traffic and usage
- Remember your preferences
You can manage your cookie preferences through your browser settings.
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Payment processors (e.g. Paystack, Stripe, Flutterwave)
- Mobile operators and aggregators for airtime delivery
- Regulatory authorities if required by law
- Trusted third-party tools (e.g. analytics platforms), with strict data protection agreements
5. Data Security
We implement industry-standard security measures, including:
- SSL encryption
- Secure databases
- Regular audits and system monitoring
However, no method of online transmission is 100% secure. We encourage users to keep their login credentials private.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data (where applicable)
- Opt-out of promotional communications
- File a complaint with your local data protection authority
7. Data Retention
We retain your data only as long as necessary for:
- Providing services
- Legal compliance
- Transaction history tracking
When no longer needed, your data is securely deleted.
8. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children.
9. Third-Party Links
Our website may link to third-party services. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users via email or website notice when significant changes are made.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
📧 Email: support@topupsphere.com
🌐 Website: https://topupsphere.com
